When you opt in to receive text messages from Aim to Shine, you will receive appointment confirmations and reminders after booking a service with us. You may also receive promotional messages regarding cleaning services or special offers we may be running.
You can cancel the SMS service at any time. Simply text STOP to unsubscribe. Upon sending STOP, we will confirm your unsubscribe status via SMS. You will no longer receive SMS messages from us after that confirmation. To rejoin, sign up as you did initially and we will resume sending SMS messages to you.
If you experience any issues with the messaging program, reply with the keyword HELP for assistance, or reach out to us directly at [email protected].
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for messages sent to and from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider. For privacy-related inquiries, please refer to our Privacy Policy.
At Aim to Shine, we are committed to safeguarding your privacy and protecting your personal information. Our Privacy Policy outlines in full detail how we collect, use, and protect the data you share with us.
By using our services or agreeing to these Terms of Service, you acknowledge that you have read and understood our Privacy Policy and consent to the data practices described therein.
We collect personal information that you voluntarily provide when you opt in to our services, submit a quote request, book a cleaning appointment, or agree to these Terms of Service. This may include:
We collect only what is necessary to deliver the services you have requested and to communicate with you effectively.
The data we collect is used solely for the purpose of delivering the cleaning services you have requested and for communication directly related to those services. Specifically, we use your information to:
We will only contact you in relation to the services you have opted into. By agreeing to these Terms of Service, you consent to receive communications related to your request or service — including appointment confirmations, reminders, and service-related updates via SMS, email, or phone.
If you wish to withdraw your consent or opt out of future communications, you may do so at any time by:
We will process all opt-out requests promptly. Please note that opting out of marketing communications does not affect transactional messages directly related to a confirmed service appointment.
Our SMS communication practices comply with A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations. We ensure that all text messaging is carried out in accordance with the guidelines and requirements set forth by these regulations and the mobile carriers that enforce them.
This includes proper registration of our messaging use case, honest disclosure of message frequency and content, and full support for opt-out and help keywords as described in the Messaging section above.
We implement appropriate technical and organizational measures to ensure the security of your personal data and to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:
While we take every reasonable precaution to protect your information, no system is entirely immune to risk. If you have concerns about the security of your data, please contact us immediately.
We may update these Terms of Service from time to time to reflect changes in our practices, services, legal requirements, or applicable regulations. Any changes will be posted on this page with a revised effective date.
Continued use of our services following the posting of updated Terms constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed of any updates.
If you have any questions or concerns about these Terms of Service, our data practices, or your rights as a customer, please don't hesitate to reach out. We're happy to help.