Privacy Policy

When you interact with Aim to Shine — through our website, contact forms, phone, or text — we may collect the following types of information:

• Personal Data: Your name, email address, phone number, and physical address.
• Billing Data: Payment information, processed securely through third-party payment providers. We do not store payment card details on our servers.
• Technical Data: IP addresses, browser type, device information, and usage patterns collected automatically when you visit our website.
• Service & Communication Data: Information you share when requesting a quote, booking a service, or contacting us — including messages, service preferences, and scheduling details.

We use the information we collect solely to provide and improve our cleaning services. Specifically, we use your data to:

• Respond to quote requests and service inquiries
• Schedule and confirm cleaning appointments
• Send service reminders and follow-up communications
• Process payments for services rendered
• Improve our website and customer experience

We do not sell your personal data to any third party, and we do not use your information for purposes unrelated to your service with Aim to Shine.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use the site. Cookies are small text files stored on your device.

We may use cookies to remember your preferences, analyze site traffic, and support marketing tools. You can disable or manage cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of the site.

We take the security of your personal information seriously. Aim to Shine applies industry-standard safeguards to protect your data, including:

• Secure cloud storage through reputable third-party platforms
• Encrypted data transmission (HTTPS) on our website
• Access controls limiting who can view customer information

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to contact us promptly if you have any concerns about the security of your information.

We do not sell, rent, or trade your personal information. We may share limited data with trusted third-party subcontractors who assist in delivering our services — such as scheduling platforms or customer communication tools — only to the extent necessary to provide those services.

All subcontractors and service providers are required to handle your data responsibly and are prohibited from using it for any purpose beyond what is needed to support Aim to Shine's operations.

You have rights regarding the personal data we hold about you. You may request to:

• Access the personal information we have collected about you
• Correct any inaccurate or outdated information
• Delete your personal data, subject to any legal obligations we may have to retain it
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information in Section 9 below. We will respond to your request within a reasonable timeframe.

Aim to Shine uses third-party integrated platforms to support our business operations, including customer communication, scheduling, marketing, and analytics. These tools may process limited customer data as part of their functionality.

Examples of platforms we may use include CRM systems, email and SMS communication tools, website analytics, and payment processors. Each of these providers maintains their own privacy practices, and we encourage you to review their policies where applicable.

We only work with platforms that meet reasonable data security standards and process data solely as needed to support our services.

This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. When updates are made, the revised policy will be posted on this page with an updated effective date at the top.

We encourage you to review this page occasionally to stay informed. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us directly: